Michael over at Recruiting Animal is always making me think about something interesting (thanks, Michael).
His post here about applying triage to candidate relationship management actually makes a lot of sense when you know what you're doing. Come to think of it, most things in life make a lot of sense when you know what you're doing.
But what if you're going about your happy little life and - BAM - along comes a candidate in pain. Better yet, along comes a WHOLE BUNCH of them. They are all clamoring for your immediate attention, some of them with sad faces, some of them appearing quite justified for being there at all. What do you do, Recruiter? I repeat, WHAT DO YOU DO????
Over the years, a lot of really smart people have researched and written generally accepted practices for triage in emergency situations:
- Listen and establish rapport;
- Conduct the assessment;
- Make a decision using the established protocol or guideline.
Wow - sounds a lot like conducting an interview, doesn't it? The biggest room for argument among recruiters lies in that last point, because its so darned hard to get all of us to agree on one protocol or guideline.
When you meet a candidate the first time you don't know if they're an A-lister, or hanging out with Kathy Griffin on the D-list. Even if they are referred by someone you respect and admire, you still don't know enough about them to make an intelligent recommendation to a hiring manger until you go through the process of finding out.
I like the logic that comes from ranking people in terms of attention required; lots of resources can be used more efficiently after that. I just think it's important to remember that triage is a process, and not the decision itself.
I agree that there is inherent risk in giving candidates a better or worse experience because of "The List" they are on. On second thought, that idea sucks. Wouldn't it be better to focus on giving a great experience to every candidate while moving them through a process that efficiently meets both of your needs? Then you don't have to worry about who you've dissed along the way.